Returns and refunds
Under the European Distance Selling Regulations the Buyer has the right to cancel the order for any item purchased on this web site for a full refund within 14 days of delivery. If you cancel your order under the Distance Selling Regulations and have chosen courier delivery we will only refund the standard rate of postage unless the goods are faulty or misdescribed, in which case please contact us.
To cancel the Buyer must e-mail or write to the Company within seven days of delivery of the item(s) quoting your order number. The Buyer is obliged to take reasonable care when returning the items. The Buyer is obliged to return the goods at their own cost within 30 days; the Company will not refund this cost. The Buyer is responsible for the goods until they are back in the possession of the Company, the Buyer must claim for any damages caused on the return, from the courier used. If the goods are not returned in an unused condition then the right to a full refund is forfeited.
When returning items that are deemed to be faulty, the Buyer must contact the Company via e-mail to:
prior to sending the articles back and obtain instructions and an authorised return reference number.
The return address for goods is:
Ichnos Sports - 4 Vicarage Road, Willoughton DN21 5SA, UK.
The Company shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, failure to follow manufacturers instructions, misuse, alteration or repair of the goods (other than that done by our staff).
In other instances we will consider an exchange or credit note provided that the goods are returned promptly; in their original condition and with the original receipt.